- You have the right to cancel your order from the point of placing your order until 14 days after receipt of your goods. This is the cooling-off period. All cancellations must be made by filling out the form below, within 14 days of receiving the goods, quoting your order no and your postcode. We will then give you a cancellation number pertaining to your order for your reference. Any goods received that haven’t been cancelled in this way will not be dealt with under the cooling-off period.
- The 14 day Cooling-Off period is not a ‘try before you buy’ period. Any products returned to Capture Perfect under the Cooling Off Period must meet the requirements outlined in section 3.
- Where Capture Perfect have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Capture Perfect. Capture Perfect will only accept returned goods complete with their original packaging and which do not exhibit any signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery, in accordance with the Consumer Contracts Regulations 2013, will invalidate your right to cancel the contract or may be subject to a restocking fee. When evaluating cameras you agree to keep shutter actuations (pictures taken) to an absolute minimum. As shutter actuations are measurable, products with excessive actuations are not considered to be new. We deem that an excess of 30 shutter actuations is beyond that needed to fairly inspect goods during your cooling off period and in such circumstances, reserve the right to apply a restocking fee.
- Where Capture Perfect have supplied goods to you, these goods must be returned Capture Perfect or be available for collection by Capture Perfect. The cost of returning goods is non-refundable, and where Capture Perfect collects goods, the direct cost of such will be deducted from the refund. If an item is deemed faulty on arrival we will reimburse return carriage costs or offer to collect the goods from you. Any costs outside of this amount need to pre-authorised by us prior to sending. When returning goods to Capture Perfect, we recommend using an insured and trackable service and one which requires us to sign for the parcel upon receipt.
- Once a notice of your cancellation has been received in writing Capture Perfect will make a refund of the contract price to your debit/credit card or Paypal account used to purchase the goods. This will be done within 30 days of the date of cancellation.
- Where goods purchased from Capture Perfect display a fault or defect, you should immediately contact Capture Perfect to report the issue. All reported faults will need to be assessed by Capture Perfect and in some cases, by the manufacturer or repair agent. Where goods have to be returned to the manufacturer or repair agent, Capture Perfect cannot always provide a time frame for assessment and or work to be carried out. Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund or an exchange. This right is limited to 30 days from the date you receive your product.
- The cost of returning goods to Capture Perfect for assessment under warranty may be payable by the customer, depending on the circumstances. Each reported fault will be assessed on a case-by-case basis.
- Faults or damage deemed to have been caused by misuse or accidental damage will not be covered under the terms of the warranty, unless the warranty covers this and the cost of assessment and repair of a product in these circumstances would be chargeable to the customer.
- Your statutory rights are not affected.